Privacy Policy & Data Protection

Thermo Air Almancil | www.thermoair.pt

1. Our Commitment to Your Privacy

At Thermo Air Almancil, trust is the foundation of everything we do. Just as we ensure the thermal comfort of your home, we ensure the protection of your personal data. This policy explains transparently how we handle your information, in full compliance with the General Data Protection Regulation (GDPR).

Data Controller: Your data is managed by Thermo Air Almancil, VAT number 515299642, headquartered at Caminho do Troto 304, 8135-017 Almancil.

2. What Data Do We Collect and Why?

We only request what is strictly necessary to provide you with an excellent service. We use your data for the following purposes:

• Customer and Service Management: Name, VAT number, address, and contact details for invoicing, scheduling installations, and equipment maintenance.

• Technical Support and Repairs: We require your details to ensure our technicians reach the right location and can service your systems effectively.

• Direct Marketing: With your consent, we may send you news and exclusive offers by email or SMS. You may opt out at any time.

• Satisfaction Surveys: To help us improve, we may follow up after a service visit to learn about your experience.

• Legal Obligations: Recording your VAT number on purchases is required by law for reporting to the Tax Authority.

3. Data Sharing

We do not sell or exchange your data with third parties for commercial purposes. We share your information only with:

1. Logistics and Repair Partners: To carry out deliveries or technical assistance.

2. Public Authorities: Such as the Tax Authority, for the fulfilment of fiscal obligations.

3. Service Providers: Marketing or technical support companies that operate under our strict privacy standards.

4. How Long Do We Retain Your Data?

We only keep your information for as long as necessary.

• Transactions and Invoices: 10 years (in line with legal requirements and equipment lifespan).

• Marketing: Until you choose to withdraw your consent. Once the applicable period has ended, data is deleted, destroyed, or anonymised.

5. Your Rights

As the owner of your data, you are in full control. You may request, at any time:

• Access and Rectification: Find out what data we hold and correct any inaccuracies.

• Erasure: Request to be "forgotten" (unless a legal obligation prevents this).

• Portability: Receive your data in a readable, transferable format.

• Objection: Withdraw consent for marketing or other communications.

To exercise any of these rights, simply send an email to claudinorocha@thermoairalmancil.com.

6. Cookies: Your Online Experience

On our website (www.thermoair.pt), we use cookies to make your browsing experience faster and more intuitive:

• Necessary: Essential for the website to function properly.

• Statistical: Help us understand how visitors use the site, on an anonymous basis.

• Marketing: Used to display advertisements that are genuinely relevant to you.

You can manage or block cookies through your browser settings at any time.

7. Security

We protect your data as if it were our own. We have implemented rigorous technical and organisational measures, including:

• Access restricted to authorised personnel only.

• Continuous monitoring systems to prevent unauthorised access.

• Encryption in the transmission of sensitive data.